Partnership Phases

We move through every phase together, ensuring clarity, speed, and a seamless launch.

Initial Phase

We begin every collaboration with absolute clarity. The Initial Phase ensures that timelines, scope, and responsibilities are aligned from day one, setting the stage for a smooth and confident launch.

Contractual and Commercial Alignment

Together, we finalise all commercial details and agreements, ensuring your project starts on a clear and solid foundation.

Scope and Deliverables Definition

We map out every deliverable, define the full project scope, and secure alignment on all required elements.

Ready for the Next Step

Once timelines and deliverables are approved, we move seamlessly into implementation.

Implementation Phase

With the groundwork complete, we shift into execution. This phase is driven by active communication, structured management, and predictable delivery.

Dedicated Project Management

Your Project Manager leads the entire process, ensuring every step follows the confirmed scope while keeping you updated at all times.

Service Level Agreements (SLAs)

SLAs are based on your selected model, API or Turnkey. Turnkey projects typically go live within 21 days, with all core features ready to deploy. Additional development or custom requests may impact timelines.

Flexibility for Custom Needs

If you request new features or custom development, we adapt the SLA accordingly and keep you fully informed.

Launch Phase

The final phase ensures your platform goes live with confidence and transitions seamlessly into long-term account management.

Final Coordination and Commercial Wrap-Up

1-2 weeks before launch, your Project Manager prepares the full handover, aligns with your Account Manager, arranges any training sessions, and finalises future workflows.

Scope Confirmation

All deliverables and scope items are validated to ensure a flawless launch.

Project Handover

On launch day, the Project Manager hands the project over to your Account Manager, your main point of contact for ongoing support, optimisation, and continued growth.